The Ranch Mornington Peninsula is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We are committed to protecting your privacy and for that reason we will only collect, use, disclose, store and otherwise handle your personal and sensitive information that is necessary for us to deliver goods and services to you or to employ you.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. The information that we collect about you will vary depending on the way in which you interact with our business; however, it is mostly information that is provided by you, such as your name, date of birth, contact details (including address, email address and phone numbers), occupation/employment details, emergency contact details.
This Personal Information is obtained in many ways and is dependent on the product and service that we are providing. Personal information may be collected by telephone, email, via our website www.theranchmp.com.au, waivers and consent forms, our social media platforms, marketing and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
Due to the nature of our business it may be necessary to obtain personal information about you. We will not collect or use any information you provide in an inappropriate manner. We will only ask for and use personal information that we reasonably need to conduct our business and we will take all reasonable steps to protect your personal information from misuse, loss, unauthorised access or inappropriate disclosure.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing or employment. If you apply for a job in our business, details about your education and other qualifications, employment history, licence/s, associations, referees, Working with Children Check will also be collected.
You can unsubscribe from our mailing/marketing lists at any time by contacting us in writing or selecting the unsubscribe link at the bottom of our marketing material (electronic marketing, updates, newsletters etc).
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Where we collect sensitive information from you, we will only do so with your consent. This information will only be used for the purpose it was collected or, in exceptional circumstances, to lesson a serious threat to a person’s health or safety, or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (an example may be where personal information of your child (e.g. dietary requirements, medical history) is provided by your child’s school who is attending one of our camps. In such a case we will take reasonable steps to ensure that you are aware of the information provided to us by the third party.
Similarly, if you provide us with another individual’s personal information, such as address details for the purchase of a gift voucher, you must have their consent to do so and we rely on you to have informed those individuals that you are providing their personal information to us.
Cookies are small text files placed onto your computer or device as you browse the Internet. Cookies can be used to collect, store and share bits of information about your activities across websites, including our website. They also allow us to remember things about your visit to our website, such as your preferred language and other choices/settings and generally make the site easier for you to use.
We may collect some forms of sensitive information. This is most likely to be health/medical information/history or information related to employment such as criminal history and professional associations.
You are not obliged to provide personal or sensitive information to us; however, we may not be able to provide goods or services to you in that instance.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files (electronic and /or hardcopy) which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Ranch Mornington Peninsula will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and if it is updated, the most current version will be available on our website.
810 Boneo Rd, Cape Schanck, Vic 3939